Shipping policy
Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There may be potential delays due to postal service strikes that are outside of our control. We will keep you informed if this will affect your order with us.
Domestic Shipping Rates and Estimates
We offer free shipping in the UK with orders over £30.
|
Shipping option |
Estimated delivery time |
Price |
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|
UK Shipping - orders over £30 |
5 business days |
£0 |
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|
5 business days |
£2.99 |
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International Shipping
We offer international shipping to the following countries only: European Union and The United States of America .
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Shipping option |
Estimated delivery time |
Price |
|||
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|
£6.99 |
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United States of America Standard International |
3 to 17 business days |
£9.99 |
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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. B & A Home is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days (UK) and 14 days (Internationally) of receiving your shipping confirmation email, please contact us here https://bahome.store/pages/contact with your name and order number, and we will look into it for you.
We cannot ship to P.O. boxes
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@email.com.